David Rawlins

Thanks again to all who contributed to this. And to Steve at FLO for being so accommodating. David

Thanks, everyone. FLO have made it clear they can't/won't go down the freezer route. Yes, it was approx 4 degrees that it stopped working and I bought it specifically for imaging so that isn't acceptable. Peter, I think you are right in avoiding the hassle of endless back and to with FLO - I think I'll ask for a replacement/refund. I'm sure there's nothing wrong with SW mounts in general, just this one! David

Thanks very much, Julian and Steve. I had surmised the same - a dry joint somewhere. FLO don't have the facility to test kit in the cold (it was only 4 degrees), apparently, and appear at a loss so they are offering a refund - should I just take them up on it or is there any merit in pressing them to look again at the circuit board? I waited 3 months for this one to arrive so am reluctant to start all over again sourcing another mount David

My HEQ5-R Pro mount delivered in November was working fine for a while but when the weather got really cold recently (~4 degrees or lower), the mount wouldn't power up properly - the red light didn't come on. This was with both a Lynx Astro 12V mains power supply (voltage steady at 12.2V) and a lithium 12V battery (delivering 13V at the time) with the SW supplied cable. I unplugged and reinserted the plugs in each case and wiggled them too - no difference. There seemed to be some voltage getting through as the SynScan wifi dongle LED was steady yellow (as opposed to green normally). But the mount was effectively dead. The mount works fine when the temperature is warmer. FLO organised a return but seem unable to reproduce the fault or diagnose what might be wrong. Does anyone have an idea what is going on? Thanks very much David