alpacajack

Hello - I like my new eq6 -r mount except that images I take over 30 seconds show star trails and does not track very well. I would think that a heavy duty mount in this price range would perform better. My OTA is the Explore Scientific 208mm f/3.9 Carbon Fiber Reflector Astrograph and my imaging camera is a Touptek G3 1600KPA. My mount has a computer port on the mount that I connect directly to my computer. The interface is through ASCOM and EQMOD. The program I use for control is Astrophotography Tool. My normal routine is leveling the tripod, balancing the mount, polar alignment using iOptron iPolar Electronic Polar scope, find a star to focus, goto an object and photograph it. Has anyone experienced this problem? Any suggestions on improving the tracking. I would really appreciate any suggestions. Should I send it to skywatcher for repair?