CroftWeatherman

Yes the update is available using CFM, well done and thanks Celestron

That sounds excellent. I have been speaking with the tech team at Celestron UK and USA and they have had my handset for a couple of weeks now and managed to reproduce the error. They told me they would release a firmware update and it sounds as if they have. Celestron UK will do the update and if it passes tests send me back my HC, which will be nice. Maybe I have managed to help a number of people beyond just myself, so that's excellent 🙂

I am running with power from the mains (via the PSU)

I think to run CFM you hold down the Celestron button and the number 7 / menu buttons whilst powering up. Currently CFM tells me I have this StarSense HC on Link: SERIAL using portal: COM4 Boot Version = 3.4.2187 Evolution on Link: PTE_HC using portal: Motor Controller App version = 7.17.98 StarSense Accessory Camera on Link: PTE_HC using portal: SSA camera App version = 1.2.13343

Hi Mick, when I power up whilst holing the Celestron button I get into the screen that says " BOOT LOADER Serial Debug or Forced" I think this is the screen I get when I want to do a CFM update

Hi Mick, very kind of you to reply, thanks. The StarSense Hand Controller requires the camera, just scrolls "Waiting for camera" if not plugged in. Even so I can ignore that message and drive the scope using the cursor buttons, but it still freezes when I go to change the motor speed. It starts at maximum speed and I need to slow it down, otherwise things move far too quickly, Oh was that Jupiter? I should say it all works fine if I totally ignore the Hand Controller and use the Sky Portal app, so its something wrong with the Hand Controller. I am guessing its gone wrong and that I will need to buy a new one, which is an expensive pain at around £160! So wanted to see if anyone else had had this issue and knew of a fix 🙂 Also anyone care to suggest a good place to buy a new StarSense Hand Controller from in the UK? Thanks

Hi, My StarSense hand controller has developed a problem and I wonder if anyone else has encountered this. After powering up and successfully finding all the correct elements, it all work fine until I go to change the motor speed. As soon as I press Motor Speed button, followed by any numbered button, the hand controller freezes and I have to turn off and back on, very annoying 🙂 As you can see in the photo some very odd things appear on the second line of the display I have tried factory reset and updating the firmware and it has not helped. Any thoughts? Thanks