Primalucelab Sestk Senso V1 not connecting to PC

[Josh123SV]

Hello all 

 

As the title says, the sesto senso won’t connect to the Intel NUC on windows 11.
 

I have downloaded the correct drivers (I think but maybe I have done something wrong?) and I have the correct 12v supply. 
 

In device manager, there is no “other devices” section and under the COM section it shows COM3 and I believe that this is the one that focuser is connected to. Also, In Bluetooth and other devices in settings, it appears that the focuser is FT230X Basic UART. 
 

what am I doing wrong, and how can I fix? 
 

many thanks,

Josh