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Posts posted by ashworthacca
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I think it is quite clear that Astro companies have seen a large increase in orders and enquiries following BBCs Stargazing Live. Just look at the new members joint this forum! I ordered a Astrorac last Friday from FLO and it was supposed to be sent out to me within 2 days. It's not arrived yet but Martin at FLO has kept me informed all along the way so everything has been perfect. It's coming direct from Astrotrac so the delay is nothing to do with FLO anyway but they have been chasing it up and keeping me informed.....I like their personal service. Thanks Martin
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Thanks for the write up John, I'll definitely be giving it a try.
First Light Optics
in Supplier Reviews
Posted
Late wednesday night I placed an order for a ADM Dual Saddle and ADM 7" Losmandy Dovetail bar. Then yesterday morning I decided I also needed a 4" Telrad riser so placed the order for that and paid the £2 delivery charge.
Sometime after 9am I received notification of a refund of the £2 delivery charge and confirmation that the order had been processed and would be out for delivery. This morning all 3 items arrived at my office.
Little things like the £2 refund make FLO a really special supplier in my mind. It never crossed my mind that I had paid delivery on both orders but FLO still refunded it. Very easy communications and they just do what they say are going to.
I sympathise with the staff of the likes of HMV and Blockbusters but large chains and other larger organisations just do not offer the personal service that small indpendants like FLO do. I for one hope that the high street ends up full of smaller retailers as the buying experience is just so much better.
Thanks FLO