terrym2002uk

Flo have for there most part given me and many others on here very exceptional service, so I was a little dismayed at my recent experience.

I opened a helpdesk request #15486 on the 6th of April to get some advice on my product requirements and costings. This request was initially picked up fairly quickly, but the follow through failed miserably, having been forgotten about once and then ignored on a further two subsequent bumps. I gave up and closed to the request on the 9th of May, leaving some feedback! and taking what I would consider a sizeable purchase elsewhere.

The helpdesk is a nice idea, but unless someone actually actions requests through to a conclusion then its a fairly useless service and will just cause customer frustration. Next time I'll stick to email and the phone next time.

This should not put you off using flo in anyway what so ever. I will continue to use them as always, but i'll just forgo the helpdesk.

I ordered a couple of dew-not straps. Bern emailed me the same day to let me know my card had been declined (thought HSBC had been conspiring with my wife .

Anyway I rang Bern the next day to give him the right expiry date and my items arrived the next morning.

Anyway, In short - great communications, and great service.

Oh... and the dew-not straps are great too.

Many Thanks

Today, I ordered a Revelation Dual Channel Dew Controller. Within less than and hour my order is being shipped and will arrive express tomorrow at no extra cost.

I have to say, that I have used Telescope House many times over the last year, and there service is 2nd to none. Never had to chase, never had an issues with the kit from then.

Up there wit FLO.