JaseA318

To update this thread... I received my EQM35-Pro about a week ago and I also had no RA drive. With permission from the vendor (FLO) I was permitted to have a tinker and had time to look at it yesterday. The RA would move in both directions using the manual spur drive with no problem, but there was zero drive using the handset and motor. In the above zoomed photo, you can see a slight gap between the gears, but to my old eyes they looked to be in contact, confirming my bias with the manual spur drive. I then suspected a wiring problem, but couldn't see any issues and I could hear the motor turning on command from the handset so that was a dead-end. Back to square one, suspecting a gap, but not seeing anything obvious-even from the photo above it wasn't obvious on my phone screen that there was a slight gap, less than 1mm. I decided to adjust the motor housing to see if that helped...bingo... It was fairly obvious to me which screws needed to be adjusted, but I've circled them in red above in case it's not obvious to you. I moved the motor housing about 0.5mm-1mm and retightened the screws. The RA drive worked as it should've done out of the box. I was still puzzled why the manual spur worked and the handset didn't in the first instance. I thought I'd perhaps imparted a lateral force on the spur, moving the drive gear ever so slightly to engage with the other gear, but I couldn't detect any play so I still don't know why the RA would move using the manual spur drive and not the motor. Ho hum; you can't knock success I suppose and in the end it doesn't really matter-it works now! The screws were tight before I loosened them so I'm almost 100% certain it left the factory like that rather than a knock, but I guess there's still a small chance of that being the cause.. Final photo of the gears engaged. It was just a case of putting the cover back on and screwing the 3 small screws to secure and a final test run, which was fine. It probably took me 15mins max to remove the cover, investigate, sort and close up and initially I wasn't really sure where the problem lay. Hopefully this'll help someone else in a similar position. And hopefully SW will improve their QC... ATB Jase.