Ok so the chap from Robtrics came back to me and immediately I knew something was off.
I emailed on the Friday, he came back late on Monday.
Stating he'll contact me back to see if anything could be done.
Tuesday night, I email again, "what's going on"
He ignores me, I email again, he ignores me.
Wednesday night, he comes back, he's going to tell someone in the UK to contact me, no one has.
I let him know I'm unhappy with a refurb unit and that it's less than 30 days old, also that I'd contacted sky-watcher who say that it's not down to them it's with him (the seller) do not quite sure what he said to them.
His fix is for me to return the unit to sky-watcher, for them to replace it (several months for this) or for sky watcher to refund it to the seller when they receive it? Seems silly for a brand new unit, if this was a phone I could take it back and get a new one or a full refund, the seller seems reluctant to do this.
Anyway I clearly showed him I was upset. I paid via PayPal so I may as well use them for the refund as I'd probably be waiting an age to get my money back.
They've shown a general lack of want to help from the off and I'm really disappointed with them, also the quality of the scope with all lenses has been worse than my Slokey 80/500 much less clarity with any lens in comparison.
I'll see what PayPal says but there the situation at the moment, I really wish I could see this guy face to face, I have no doubt he'd be a lot nicer and forthcoming stood in front of me.
Problem stands with if I get rid of the scope and am refunded, what do I buy next? And where from as the scopes have all been sold