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Euan

Harrison Telescopes

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Hi folks,

I'm a regular shopper at FLO & Modern Astronomy but I recently bought an EQ6 upgrade kit from Harrison Telescopes as they were the cheapest I could find. It came next day but when I tried it out it was faulty. They were very fast at getting it picked it up from me via Courier (even twice as I got the address wrong the first time), and were really good at keeping me updated and getting a replacement sorted and shipped back

They were very fast to respond to emails, even at the weekend, and I was really impressed with the service, I thought they were worth a mention as I had never heard anything about them on any forums

Euan

Edited by Andrew*
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Hi everyone,

I thought I would post regarding the excellent service I have had from Harrison Telescopes. I ordered a filter from them yesterday (27/11/09) at 11.00 AM. By 11.40 I had an e-mail to say it had been shipped. The postie delivered it today at 8.30. So less than 24 hours from placing my order to taking delivery is superb service.

Thanks to all at Harrison Telescopes.

Regards,

John

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Phoned them Wednesday at about 8pm as they are available on the phone until 9pm seven days a week.

Extremley friendly chap at the end of the phone who was more than helpful in my quest to find someone with a Telrad in stock. Told me it was the last one and that he would put my name on it as I wanted to pay online via paypal and that it would be sent to me the next day.

It turned up this morning first thing.

Absolutley perfect.

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Just completed my first transactions with these three suppliers. First class handling on all counts. All items delivered within two or three business days.

Only one small point to note- that I didn't get any shipping notification emails from ACE cameras, but it's almost irrelevant given the speed of delivery.

All in all one very happy customer- I will be using these again.

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Well I have to share with you the super service from this up and coming telescope supplier. I went to Astrofest and OVL were offering 10% on the whole range. I had an issue that meant I could not place my order on the day (My new Credit Card had not come through). I spoke to the guys at OVL on the stand and explained i could not place my order, as only Paypal offered. They claimed speak to a retailer to see if they could help!.

Came back thinking this was a loss. Anyway spoke to the guys at Harrison Telescopes on Saturday at 5pm.. yes 5pm. They claim to work 7 days a week, and they sure do!. I explained the issue with the 10% and lack of card at Astrofest.. within 45mins the deal was done... on trust to provide the 10% discount. They asked me to pay by Paypal then refunded me the 10% discount with 20 mins at 7pm Saturday!!.

This is first class service.. I have no hesitation to use them again, and regard them as providing service from astronomers, to astronomers.

Thanks Harrison Telescopes!.

Regards

Rob

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I had been window shopping for some time and had changed prospective purchases several times. My preferred scope was out of stock at Harrison but at the best price so I emailed for lead times. Harrisons attracted me as it has a very well and sensibly laid out storefront.

I very quickly recieved am extremely informative email which estimated May for availability but suggested an alternative item (that was CHEAPER then the proposed original) after some research i settled on this item and it was ordered on the Sunday afternoon.

My Scope was delivered on Tuesday morning and I am currently unable to fault the service, luckily the scope was pruistine so I cannot comment on returns/aftersales.

I have also had further queries which I have addressed by email and these have also recieved prompt and overall helpful replies (rather then the dreadful, whatever will sell it to you, standard).

My only niggle was that the scope was sent via parcel force however as a cheaper (relatively) unit and as delivery was included in an extremely compatative price i guess that this is fair enough.

I would shop from them again with confidence.

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Hi,

I e-mailed Harrison Telescopes asking if they would price match a pair of Helios Quantum 4 20x80 binoculars. They responded within minutes agreeing to the match. I recieved the bins 3 days after ordering and taking the weekend into account I consider this superb service.

I will be using them again.

Regards.

John

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Did a lot of ringing round before purchasing my Nexstar 6SE and ended up with Harrison Telescopes - not only did they price match, but I got free delivery and a nice additional Celestron eyepiece, celestron lens pen and half decent moon filter thrown in too !

I ordered in the afternoon and the telescope arrived direct from the importers via courier next day. The freebies from harrisons arrived via RM the day after.

Very helpful friendly chap on the end of the phone.

Will be using them again ;)

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Hi folks,

Yet another great experience with Harrison Telescopes. I e-mailed them regarding a price match yesterday and within 2 minutes I had reply agreeing to the match. My eyepiece arrived today less than 24 hours after ordering.

Superb service.

Regards,

John

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Just goes to show, if you don't ask, you don't get:D.

Good for you, and kudos to Harrison Telescopes.

Ron.:D

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Along with FLO, i have found the above mentioned suppliers excellent and would recommend them. I have used all 3 suppliers within the past 2 months and they have all been prompt with superb comms.

I dare say between the 3 of them i will have no need to use another retailer for this great(and blumming expensive) hobby.

Well done guys.

Al

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I have been e-mailing this company about a 60mm Coronado telescope and some other bits for a few weeks. My last mail was last night and they gave the appearance that the item was in stock so I decided to order this morning. I ordered via my PayPal account and got an e-mail back that my money was refunded because the item was out of stock. However they did say the 40mm was in stock if I wanted that instead. Why don’t these companies check their stock before hand? Anyway I saved £2600. Luckily I paid with PayPal and got my cash back immediately. Steve

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Hi Folks, I may have posted a half complete post on this, me and my big fingers and key boards dont mix, if so can a mod please remove the incomplete one. Now over the year I've used about every supplier going, some good some not so good but in general I've had no problems. The test of any company is how they help you sort out a non standard problem or when something goes wrong. I have a Takahashi FS 102 and it was a bit poorly:( for some reason the pinion was out of alignment (yes bent). So I thought I would try two options: get a new one or purchase the Starlight feather touch focuser, hummmmm, yes I've always wanted one of those and after some begging from the boss she agreed. So I found Harrison Telescopes, to be very honest I've not really heard of them prior. Anyway from my first contact with them were great with very good communications. Now unbeknown to me the new focuer uses the old pinion:eek: what was I to do? I contacted Ed at Harrisons with my problem and without hesitation he told me to post it to him and if he could he would repair it for me. I posted it off and by return (yes return) I have it back:icon_salut: How much?? FREEEEEEEEEE yes free. Now thats good service, how many companies would just say get a new one from a Tak main dealer or we'll sell you one, getting one from a Tak maindealer is not an easy job in its self trust me, but thats another sorry:mad: So please use Harrisons with confidence:)

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hi all

i ordered a heq5/eq6 12v mains power supply @ 3:05pm on the 7/10/10 and it arrived before 10:00am on the 8/10/10 brilliant and free post :(

absolutely recommeded! first class! :(

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Ordered a Baarder 28mm fine tuning ring at a very good price. Arrived promptly and packaged well.

Good service.

steve

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Hello all.

I used Harrison Telescopes for the first time yesterday. I ordered a 12v power supply for my mount. Ordered at 3pm and it arrived this morning at 8am. Very impressed.

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Hi All,

Ok where to start....?

FLO

Good Service from FLO if only I was as organised I would have done my bit for FLO by now. I was after a dew shield and spent days harrassing Martin at FLO with all my questions on Dew Shields (sad I know). Martin was a great help and I like the email/web ticketing system that they use. I got loads of good advice which led to me using them. Ordered and Items arrived a few days later. Thanks Guys :D

Harrison Telescopes / Telescope House

Another great supplier with good prices. I have ordered 5 or 6 times from Harrison and had great service everytime. Sometimes they don't have the item so it comes from Telescope House but either way my items arrives in a day or two. I also like the Paypal payments :p

Opticstar

Again I had great service and mega prompt replies to my emails. 1:30am Sunday Night / Monday morning for one reply. Peter was very helpful. I ordered my scope and it arrived next day. Spot on :(

Scopes 'n Skies

I only ordered a couple of small items as they were the only place I can get them. Took about a week for them to send out but I got them and they were exactly what I was after. I have read some people have had issues with them but my experience was ok and I would use them again as I want some more Bolt Cases.

Stockport Binoculars and Telescope Centre

I got an Eyepiece and Barlow from their Ebay store fantastic saved £25 over their website price so was exstatic. Items were sent promptly and I will definatly use again as was a really smooth transaction and great price.

Thats about it for now.

I guess I have been really lucky and had good experiences with all the suppliers that I chose to use. The revies on here really helped me aswell.

Clear Skies!

Fija

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Heres another dealer thats good 3 times ive bort exspensive bits for my telescope and recieved parts without fail the next day and i swear no elligence to no dealer , however can only reccomend to others on there service great stuff well happy ..:(

Edited by metz

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Ordered an L Bracket Tuesday night online, Wednesday got confirmation it had been sent and Thursday morning it arrived - fab service, plus cheaper than elsewhere I searched and no P&P costs either!

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Ordered a few things from these guys now and have had great service and like the fact that they are easy to to reach via phone and give plenty of advice even if it does not lead to a purchase and will try to price match on most things my latest order a Horizon 8115 heavy duty tripod was placed Thursday about 11am and turns up well packed Friday morning

Highly recommended

Kevin

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just like to thank harrison telescopes,i ordered a camera from them friday pm, got home from work yesterday and there it was yippee come on clear nights.:BangHead:

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just a quick one about harrisons telescopes

have ordered two scopes from this company a meade ls 8" lightswitch and a skywatcher 300p both arrived well packed and padded within 48 hours..excellent.

have also ordered powertank eyepeices collimator and cigar leads the latter arrived within twenty four hours!

having received the ls had a little trouble with power as i was running on batteries, emailed harrisons and was guided through allignment procedure and sent a firmware update(for free) on a mini sd card and now works perfectley as i am using with powertank.

in all excellent service my only gripe is they dont stock any televue products and i have to use telescope house!!

a very happy punter!:)

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Well it arrived yesterday, My new Skywatcher 200mm Newtonian Reflector Explorer 200p. I ordered it from Harrison Telescopes the day before and it arrived just one day later. What a brilliant service. The guy at Harrison was really friendly and helpful and full of good advice. Everything was well packaged and arrived without problems.

The Skywatcher 200p is an amazing piece of kit. I used to own a 4.5 iinch Helios relector, But last night I had a good look at the moon through the new scope. I have never seen it so close or so clear. I havent looked through any other telescopes but would definately reccommend the 200 newtonian and at £399 delivered it is exceptionally good value for money.

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Congrats Trojan! - very nice scope and, yes - I allways had good service from Harrisons too - the chap there is very helpful and allways available :)

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