Just received my first ever telescope but is it faulty? Please help

[Clown Sid]

Just an update if there is anyone around....

I received the Svbony diagonal in the post today and after fitting it to the scope nothing has changed, I have the same blurry out of focus problem.  I also attached my eyepiece to the diagonal and still had a blurry view. I was hoping fitting the diagonal would solve the issue. Now thinking I may need extra extension pieces and/or spacers as others in this thread have mentioned.

I've also contacted Svbony support so I'll see what they say. 

[happy-kat]

A few thoughts use you diagonal and an eyepiece try slowly winding the focuser all the way in and then all the way out whilst looking at a very distant object (not the sun). If that fails whilst looking at the very distant object carefully pull out the eyepiece to see where the focus gets clearer to work out if you need a further extension tube. Test using your lowest powered eyepiece. Good luck.