Mesu 200 connecting new Windows 10 laptop

[stevear]

Any help on this would be appreciated.

It sounds simple, following the Mesu installation guide, and should be. My old laptop still works fine and connects to the mount with no issues. Then I bought a new Windows 10 laptop and I'm trying to connect it to the Mesu 200 mount.

The section in the Mesu quick guide page 8 "Connecting your PC says, open device manager and it was discovered that Ports (Comm & LP) was missing. Ports... did not appear when clicking "show hidden devices".  So this was installed using the "Add legacy hardware".  

Now here is the issue, (CDM20830 setup.exe has been run on the new laptop), page 8 of the guide says, open device manager and find the USB serial port comm. The problem is that the USB serial port does not show itself on device manager under Ports (Com & LPT).

Extra information. The mount is connected via a working USB cable, I have tried several including a cable that works fine with the older laptop. The PC tells me it is seeing the mount by issuing the connection beeps noise on plugging in the USB cable. On opening ServoConfig.sys and going to Setup Comm port, the software will not recognise any of the Comm ports and always gives the message "Couldn't open serial port". 

The mount still works fine with the old laptop and when connected the Serial Port Comm always appears as Comm 3 when plugging the USB in. Can anyone advise on how to solve the missing"USB serial port Comm on device manager for a start. I feel this is a Windows 10 issue.

Thanks and clear skies

 

Steve

[Dr_Ju_ju]

have you installed the appropriate usb/serial driver ?

[tomato]

+1 for ensuring all of the ancillary software required by Sitech has been installed. I don’t think it is a Windows 10 issue, I have two Win 10 laptops working fine with a Mesu 200.

Is it Steve Richard’s quick guide that you are using, that’s the one I would recommend.

[stevear]

Thanks for the reply,

Yes it is Steve Richards guide i'm using. The new laptop Windows 10 simply did not have Comm ports on device manager, and installing it has not worked. When plugging in the mount via USB, nothing happens, Comm port number does not appear on device manager, nothing does. On my old laptop Comm port 3 pops up when its plugged in and ServoConFig.exe does not recognise the mount under any and all Comm port numbers.  

 

I'm at a loss.

[whipdry]

Try downloading the USB driver here;

http://www.ftdichip.com/Drivers/CDM/CDM20830_Setup.exe

 

Peter

 

[stevear]

Hi Peter,

 

Thanks for the suggestion, to be on the cautious side I have re-run this driver file CDM20830 Setup.exe. It seemingly installs completely correctly. I rebooted the laptop afterwards. Same result, my new laptop does not show the Serial Comm number on Device Manager and ServoConfig.exe does not recognise the connection to the mount. ServoConfig.exe simply says "Couldn't open serial Comm Port", no matter which number is tried. I have to conclude Windows has changed and the drivers on CDM20830 no longer do the job on current (new) windows 10. My old windows 10 laptop still work just fine, connects and runs the mount.

I simply do not know what else to do. If you or anyone has a suggestion I'd be very pleased to hear.

 

Clear skies

Steve

[whipdry]

Hi Steve, 

Just checked the driver I have installed on my Windows 10 laptop, it's CDM212364_Setup.exe

Link here:

https://ftdichip.com/wp-content/uploads/2021/08/CMD212364_Setup.exe

 

Peter

Edited August 2, 2022 by whipdry
Lack of education.!

[stevear]

Hi Peter,

 

I tried that link for CMD212364 and it returns 404 error page not found?

Thanks

 

Steve

[whipdry]

Ok go here;

https://ftdichip.com/drivers/vcp-drivers/

This is the oage for the USB virtual com port driver.

Scroll down the page you'll see windows10 driver, click on the 'here' & it should download. 

Peter

[stevear]

Eventually it all worked. The drivers that were missing were eventually located at https://ftdichip.com/wp-content/uploads/2021/08/CDM212364_Setup.zip 

After doing this download, the ServoConfig.sys opens and talks to the mount via Comm port 3

Thanks for your help here. However, my wife's windows 10 relatively new laptop also does not have "Ports (Comm & LPT)" listed on device manager. So this connection problem I feel is going to come up again for others. 

Thanks

Steve

[tomato]

Great to hear! I guess I was just lucky.

[Dinglem]

@stevear sorry you may have tried it but on the new laptop in device manager go to "View" and click "Show Hidden Devices"

 

 

Edited August 4, 2022 by Dinglem
correction