Camera Repair

[Anthonyexmouth]

Anyone here have any experience of out of warranty ASI repair? My 290mc has just stopped responding when i plug it in. Gonna drop FLO an email but thought I'd ask here too. 

[teoria_del_big_bang]

FLO sorted me out with a repair on my mini but if they cannot fix it they ship back to China so can be a long turnaround.

Steve

[paul mc c]

I am in the same position,I contacted FLO and as my camera was out of warranty they couldn't help and suggested I send it direct to ZWO. 

[Anthonyexmouth]

5 minutes ago, teoria_del_big_bang said:

FLO sorted me out with a repair on my mini but if they cannot fix it they ship back to China so can be a long turnaround.

Steve

yeah, they sent my 294 back for repair under warranty a couple of years ago, took a while but i did send it during chinese new year so that didnt help. 

[FLO]

If a ZWO camera purchased from FLO develops a fault outside of ZWO's 2-year warranty we will either repair it in-house or return it to ZWO in China for you.

If out of warranty we will of course charge for this service and it can take some time because we will include your camera with others being sent to China. Similarly, when ZWO return your camera to us, they will add it to one of our stock deliveries. So if you are in a hurry we suggest you send it to them direct - it will cost more but you would likely be back up and running sooner. 

HTH, 

Steve 

[Anthonyexmouth]

23 minutes ago, FLO said:

If a ZWO camera purchased from FLO develops a fault outside of ZWO's 2-year warranty we will either repair it in-house or return it to ZWO in China for you.

If out of warranty we will of course charge for this service and it can take some time because we will include your camera with others being sent to China. Similarly, when ZWO return your camera to us, they will add it to one of our stock deliveries. So if you are in a hurry we suggest you send it to them direct - it will cost more but you would likely be back up and running sooner. 

HTH, 

Steve 

i've emailed zwo, i'll wait to hear what they say. might make more sense to drop it in to you and abuse the credit card and grab a 120 from you to keep me going. 

[Anthonyexmouth]

just filled out my RMA for the camera ,  got a confirmation email from ZWO, guess I just wait for instruction now where to send it.