Situation regarding deliveries.

[FLO]

This year we are experiencing our busiest ever lead up to Christmas! 

Fortunately our stock situation is better than expected (please see our Telescopes in stock category for latest) and we are all in good health so are at our desks answering emails and dispatching orders.

Unfortunately couriers and Royal Mail are struggling to maintain normal delivery times. This is especially true for Royal Mail who have more staff off than usual (Royal Mail staff absences almost double level of 2018). This is having a significant impact on thier delivery times and the situation will likely worsen as Omicron moves through the population. Currently some customers who chose delivery via Royal Mail First Class are experiencing delays up to around one week. In some instances two weeks! 

Please be understanding if your Royal Mail delivery is affected and please be aware Royal Mail's First Class service does not include tracking info. 

Fortunately Royal Mail are trustworthy so orders are, eventually, being delivered. 

DPD & DHL are similarly affected but their higher priced services do provide tracking info and delays, so far, are usually no more than 2-3x days. 

Thank-you for your patience and understanding during these extraordinary times. 

Alex, Annette, Ann, Chris, Cody, Grant, Ian, James, Katie, Lisa, Maggie, Matt, Michael, Rob & Steve