Are Home Observatory UK still in business ?

[Stuart1971]

6 hours ago, malc-c said:

But if people have paid what might be a four figure deposit almost a year ago and HOUK have failed to deliver on time, and won't engage in communications, what else is there t do....

I'm sorry to say that given the points discussed in this thread HOUK have brought it upon themselves.  All it needed was for them to provide regular updates to their customers, and then if it looked like delivery would be so far off the estimated delivery date, to give the customers the option of cancelling the order and get a refund or waiting for the extended delivery date. The fact we have SGL members stating that they haven't had any communication, despite the management of the company been made aware of this thread, would leave those people no alternative but to give notice of intent to recover the deposits via the small claims court.  

Absolutely, how hard and how much time does it take to drop people a text or an email, to keep in touch….it would save them a huge headache and a lot of unhappy customers….

Edited July 9, 2021 by Stuart1971

[Grant]

Thread now locked and offensive / rude posts hidden - this is not going anywhere constructive for anybody.

We don’t allow vendor bashing on SGL nor do we allow personal attacks so please stop or, please leave.

If you want to share an experience about a supplier good or bad then please use the supplier reviews section.