Update to Android 11 killed my synscan!

[bsshog40]

I was wondering if anyone has been having problems after the latest Android 11 version update. It seems the only app it affected was my synscan pro app. It starts to open then closes immediately. I uninstalled it and re-installed but still same results. Thanks for any help!

Well I emailed the developer thru google play store but haven't heard anything back. I also downloaded the other synscan app it it doesn't open either. This update didn't cause any problems with any of my other apps, just synscan. I can't even use my mount without it. Even handsets are all out of stock.

[Hesse]

Hi! I got the exact same problem on my Android 11 (using the basic version). Currently Google Play store seems to carry quite an old version of their software (1.17) but from Skywatcher's web page (http://www.skywatcher.com/download/software/synscan-app/) one can find newer version. According to release notes version 1.19.10 resolves this Android issue. I cannot recommend installing random apk's from outside official Google store, but that's what I did, and now the app works for me.

There is also Windows version on their page, which works too if that helps

[bsshog40]

Yea this update worked on my samsung also. I actually downloaded the Experimental 1.19.12 version. Synscan responded to my email and it was the correct download to use. 

Experimental 1.19.12

[DanLXIX]

Same here, I emailed them and got this reply

Quote

Would you please try to install the latest version 1.19.12 from our official web site?

http://www.skywatcher.com/download/software/synscan-app/

Due to a technical issue, we cannot release updates on Google Play.

I've installed and it's all working fine.

[Dean Hale]

Don't update to android 12. It's completely kaput. Hopefully an update soon.

[Ian Cass]

On 19/10/2021 at 08:35, Dean Hale said:

Don't update to android 12. It's completely kaput. Hopefully an update soon.

 

Same here but I got it working. Seems there's an issue with location access. You need to either remove/reinstall the app or go into your Android settings & remove location access permissions for the Synscan app. You then need to start the Synscan app & go to settings/location and manually set your location. It's a pain but then it'll work ok.

[Dean Hale]

 

1 hour ago, Ian Cass said:

Same here but I got it working. Seems there's an issue with location access. You need to either remove/reinstall the app or go into your Android settings & remove location access permissions for the Synscan app. You then need to start the Synscan app & go to settings/location and manually set your location. It's a pain but then it'll work ok.

That is good to know. Thank you