Polar Alignment Issue

[AJ-DE]

Hi All, I have a Star Adventurer but have had problems getting consistent results even when setup was as near to perfect as I can do, (this was focussed on due to this issue).

 

It took me a while to find out that when the eyepiece is is extended for focus it is very loose, so loose the graticule moves indipendantly of Polaris / background.

 

I have asked the supplier, "Astroshop.eu", to highlight the problem and ask for their feedback.

 

Question to Astroshop.eu:

I have had a constant issue with Polar Alignment. As I cannot use it so often, (visibility), it has taken me a while to identify the problem. When I adjust the polar scope focus the eyepiece is so loose that the graticule moves a lot laterally in all directions in the view. I can send a video but I think you can  understand what I am saying.

Basically I must be getting something very wrong or there is an issue with the product. The thread is so loose it is entirely unstable.

Please advise what we can do about this.

 

Answer from Astroshop.eu:

1. "I'am sorry to say, but this is very normal and does not affect the function of the star adventurer".

2. "My collegue confirmed that this will not be a issue".

 

I have subsequently asked the guy to ask his colleague again, but some time has gone past and I have no further reply.

 

I think it is clear enough from the text and would really appreciate some experienced answer, any comments very welcome.

Additionally here are the videos I have sent to show them, (hand holding the phone so a bit shaky but issue can be seen. I'd really appreciate some help before I spend too much time again tring to get it to work, for reference the eyepiece wobble is around 3.5 graticule intervals, so not small. As it's full of grease it took me a long time to see how poor quality the Polarscope build quality is.

 

https://drive.google.com/file/d/1VC1p30t8n45oS6fkdxjkztrnoR1r7c6x/view?usp=sharing

https://drive.google.com/file/d/1mjBaecqTmIhXgJUC-dERRYBb-LaryLMN/view?usp=sharing

 

Thank you all, Andy

[Cobberwebb]

Hi,

Are the three screws for calibrating the polar scope done up (do not over tighten), and have you calibrated the polar scope?