Atik 16 CCD problems can you help ??

[neilmr]

I have Atik 16 CCD and I have problems with, when imaging guiding or focusing I continually get an error message coming up that says "The plug in is unable to establish a link to the hardware because the specified communications port is already in use. (-7)" the only way I have found to clear this is to reboot the PC, I have sent the camera back to Atik to check the USB connector and they returned it saying it was OK. Can anyone suggest anything to help.

thanks

Neil

(Eastbourne east Sussex)

[Whippy]

What software are you using Neil?

Tony..

[neilmr]

Hi Tony

I'm using Maxim DL.

Neil

[Whippy]

I don't use Maxim, but it sounds like there might be some kind of USB issue or even a hardware conflict on your machine. Have you tried using Artemis capture and see if the camera works with that?

Tony..

[neilmr]

Hi Tony

No I Havn't but I will, I have also been told it might be a power supply problem so I should try a powered usb hub, any thoughts???.

regards

Neil

[Whippy]

Possibly Neil, I know of some people that do have occasional issues because they're not getting enough power from their imaging PC. I think a series of process by elimination may be in order.

Tony..

[Darth_Muppet]

I am having this problem with my Artemis 285, was there ever a resolution as to the problem?

[ollypenrice]

To my mind the Artemis Capture software is a dream to use and I recall Ian King saying, 'If ever something doesn't work, run it in its own software.' I would suggest you give the camera a run in its own Artemis software. I would be surprised if you did not end up liking it.

Other than that all I can think of is that you should always use the same USB port (shame on the IT industry!) and try a new cable, but I'm sure you will have done that.

Olly