Important Notice for Non-UK Customers

[FLO]

57 minutes ago, R26 oldtimer said:

How about an EU warehouse?

It has been only one week since the change so it is too soon for us to know if that if that will be necessary. Fortunately, currently, our orders from customers in the EU appear largely unaffected. They continue to place orders. We handle their orders the same way we handle orders from customers in non-EU countries, like Norway, Switzerland, America, Canada, Australia, etc. 

We will have a better understanding in a month or two 🙂 

Steve 

[NAO-France]

2 hours ago, FLO said:

It has been only one week since the change so it is too soon for us to know if that if that will be necessary. Fortunately, currently, our orders from customers in the EU appear largely unaffected. They continue to place orders. We handle their orders the same way we handle orders from customers in non-EU countries, like Norway, Switzerland, America, Canada, Australia, etc. 

We will have a better understanding in a month or two 🙂 

Steve 

DHL may be "available" but an order placed nearly a week before Xmas is still with FLO.   DHL Europe reports that issues are fully with the UK arm of DHL.  In addition such pre-BREXIT orders without proper post-BREXIT  customs declarations will be charged EU country VAT or possibly returned to the vendor.   

It also appears that ignoring the VAT (UK or EU) issue, imports post BREXIT from UK to EU of items fabricated in third countries (eg., China) will attract full tarifs - anywhere from a few percent to 15 % depending on the classification of the item ...

Edited January 7, 2021 by NAO-France
typos

[FLO]

53 minutes ago, NAO-France said:

DHL may be "available" but an order placed nearly a week before Xmas is still with FLO. 

Hi @NAO-France, welcome to SGL 🙂 

We mentioned earlier in this discussion when France closed their border with UK, DHL suspended their DHL Economy service and returned large/bulky items to sender. I don't recognise you from your username but am guessing your order is one of those affected? If yes then DHL restarted their Economy service today so your order should restart its journey today or tomorrow. The DHL tracking info we auto-emailed you should show this but if you email us your order number we will be pleased to check. 

Regarding VAT, if your order was placed before 1st January then you have already paid UK VAT. French Customs will probably respect this but if they do not and they charge you VAT when the package enters your country then we will of course refund UK VAT. (Our website now automatically deducts VAT for non-UK customers). 

Regarding tariffs or Duty, if you are concerned and wish to cancel your order please email us. 

HTH, 

Steve 

[FLO]

19 minutes ago, NAO-France said:

DHL Europe reports that issues are fully with the UK arm of DHL. 

Yes. France closed their border to UK so couriers in the UK could not enter France. 

President Macron wanted to prevent the new Covid variant entering France from the UK. 

[Davey-T]

3 minutes ago, FLO said:

Yes. France closed their border to UK so couriers in the UK could not enter France. 

President Macron wanted to prevent the new Covid variant entering France from the UK. 

Stable door horse springs to mind, or maybe just sour grapes 😂

Dave

Edited January 7, 2021 by Davey-T

[FLO]

13 minutes ago, Davey-T said:

... maybe just sour grapes 😂

French grapes are wonderful🍷😊 

[FLO]

26 minutes ago, FLO said:

.... DHL restarted their Economy service today so your order should restart its journey today or tomorrow.

My colleagues in the warehouse say the DHL drivers have confirmed all DHL Economy packages will be recollected tomorrow 🙂 

[NAO-France]

Possible hopeful signs then ... I presume that the appropriate post-Brexit paperwork has been added to  the consignments that have been blocked at your warehouse since the 21 Dec, all of which which presumably had none of the appropriate Customs etc declarations included originally ... 

Edited January 7, 2021 by NAO-France
typos

[FLO]

17 hours ago, NAO-France said:

I presume that the appropriate post-Brexit paperwork has been added to  the consignments 

Yes. Of course. We include a commercial invoice so Customs have everything they need from us. 

French Customs will know you purchased before 1st January and UK VAT has been paid. We do not then expect them to also charge French VAT but if they do we will refund UK VAT. 

FLO has collected only UK VAT so can refund only UK VAT.

French Customs might (we don't know) charge you Duty and/or a handling charge. We cannot refund this so if you are concerned please email ASAP instructing us to cancel your order. 

17 hours ago, NAO-France said:

... that have been blocked at your warehouse since the 21 Dec 

Important to understand we have not blocked your delivery. That happened when France closed its border. DHL then returned your order to our warehouse. My colleagues kept it safe until the border reopened and delivery could resume. 

Also, the border closing affected only DHL's Economy (land & sea) service. Not DHL Express (air). 

I think we can agree these are extraordinary circumstances. 

Steve

[NAO-France]

Although there are snarls and long delays with Customs (no fault of FLO) coming into Europe goods ordered from FLO have finally been received.  And as promised UK VAT being refunded by FLO promptly, who, true to their reputation, are following though on their promise.  Much appreciated customer service that underlines their reputation.