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First Light Optics

MikeP

By MikeP
in Supplier Reviews

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FLO
FLO

Unfortunately Paul requested his review be posted even though we have explained both his negative points are incorrect. Hopefully then he won't mind us posting our response.  We received Pau

Second Time Around
Second Time Around

Some of you will know that I have problems with my fingers and hands.  As a result I couldn't get my Scopetech Mount Zero off my tripod.  I also had a Baader Diamond Steeltrack that was making a grung

SyedT
SyedT

Ordered a Tak adapter expecting it to take months considering it's not an item which is purchased very often, received it in about 3 weeks. I also wanted to say that whenever I've had to return i

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PH-R

PH-R

Posted
Posted

Wow I am not surprised there is this kind of thread setup up for acknowledging Steve's customer service!

I ordered a t-ring and adaptor for my D10. The following day Steve had phoned my house and then after my wife gave him my work number phoned me and advised me on a better piece of kit. He even saved me a further pound.

Thank you so much Steve for the great service. :thumbright:

Who ever orders from FLO will get great top notch service regardless of how much they spend.

Just how it should be.

Kind regards,

Paul

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  • 2 weeks later...
barkis

barkis

Posted
Posted

What about the second package then? That scope looks a knockout. I think I would just sit and fondle it.

Young Emily looks very taken with the red case. Probably thought Santa had brought him something early.

Ron. :)

Thanks for your guidance Steve. I need to do some homework. :laughing2:

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Neil I

Neil I

Posted
Posted

What can I say.......fantastic :thumbright:

I emailed a question to FLO about a DSLR adaptor and got a reply from Steve within a few hours of them receiving it. Placed an order for the adaptor and some cleaning fluid that afternoon and it was waiting for me when I got home from work the next day. Excellent service.

Neil

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Sci Fi Guy

Sci Fi Guy

Posted
Posted

I want to thank everyone at FLO for their professionalism, knowledge, and most of all, their patience; putting up with me phoning them with a million questions!

I love my scope and I love where it's going to lead me.

Thankyou.

Ben

P.S. If you guys ever want anything from Richer Sounds, either for yourselves or the shop, let me know and I'll make sure your local shop takes very good care of you.

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  • 2 weeks later...
orangos

orangos

Posted
Posted

Newbie here -- hi everyone. I'd like to chime in about FLO's service. Last Friday I ordered my first telescope from an Outfit Elsewhere, who were happy to take a next-day order on an item they didn't have in stock! No idea when it would be in as of Monday. Cancelled Monday, of course :-)

I called FLO immediately after to order the same thing. Their best guess was Wednesday, but they double-checked with the courier and called me to let me know. Bit of a contrast in the service.

Now it's arrived and I only (heh!) have to assemble the whole shebang...

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  • 2 weeks later...
Coco

Coco

Posted
Posted

Ordered my first 'real' telescope (CPC 800 GPS ) form Steve.

It arrived next working day ... Everything is spot on. Boy what a massive scope!! And this is only 8" :mrgreen:

While I had a busy night with my kids tooing and froing between tea time and 9 O'Clock I managed to unpack it and take it outside for a manual not electronic shake down... Holy Moly M42 looks like a new adventure.

I want to thank Steve for giving me all the advise both positive AND NEGATIVE before going down the route I have chosen. He could simply have taken my order easily.... 'job done' but he didnt.

Great Service Steve. 8)

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  • 3 weeks later...
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