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MikeP

First Light Optics

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Yesterdy lunchtime I Ordered an Astronomik 12nM Ha Clip in filter for EOS APS-C. I needed it quickly so contacted Martin for assistance.

It was sent by DHL express (additional charge but not excessive) and is sitting on my desk - in Galway in the West of Ireland- barely 25 hours after placing the order.

If only all online supplier were this helpful and efficient.

David.

 

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Small but vital parcel arrived as predicted.
Many thanks Flo. Team.
Ron :icon_salut:.

 

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Here's confidence for you.    Yesterday I put in an order with FLO.  The order includes some AstroZap dew bands, which are not in stock at the moment.  They told me that it's most likely that they will be through customs for next week.   So, I should have them, and the other parts of the order (which is all in stock) before xmas.   Yay, for my christmas present for myself :D 

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Another fast delivery from First ( Light Speed) Optics.
Diamond Steeltrack arrived a short time ago.
I just love that Tracked Service.
Thanks again Flo Squad.
Ron.

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I reported a missing cable in a recent order for a Lakeside Focusing system.
Martin at Flo responded quickly and the cable arrived in post this morning.
Thank you very much, Flo Staff are a well drilled team👍.
Ron.

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Just wanted to put out there that FLO must be one of the very best online suppliers - not just in Astro but overall.

In the last 2-3 months I have been asking for advice and assistance, purchased a good few items and had to return some (not for any FLO caused issue). The team there have been incredibly responsive, helpful and simply a pleasure to deal with.

If only other online suppliers were half as good.

Well done folks - you are just brilliant!

David Mackie

 

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Thanks to all at FLO during these uncertain times, my new ZWO 533 MC PRO was due to arrive on Tuesday 14th April, it arrived today Saturday 11th !!.

Great Speedy Service and in particular during this period . well done and thank you.

Eric 

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I just wanted to say thanks to you all for help and advice and super fast post i ordered  the rowan belt kit for the HEQ5 on Monday and it was in my hand to day 

Now that fast postage guys 

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Great service once again from FLO, emailed them with a question Friday lunchtime, Grant answered within 10 minutes. Order then placed and was delivered this morning [Saturday]. If FLO read this, many thanks, much appreciated

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+1+1+1+1+1+1+1+1+1+1+1+1

Placed an order an OTA and mount which they saw on Tuesday.

kit delivered by, so so friendly FexEx man.

Can't fault these guys

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Posted (edited)

Ordered some binoculars on mon says shipped in 1-2 days still waiting a week later!

Edited by Pete D

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8 hours ago, Pete D said:

Ordered some binoculars on mon says shipped in 1-2 days still waiting a week later!

Negative reviews are rare so we take them very seriously and do our best to investigate and learn 🙂 

Pete emailed us last night at 8:30pm. Grant investigated then replied at 9:20pm. Pete emailed again last night, separately, and I myself responded this morning at 6.37am. 

When Pete ordered his binocular (Monday night) our website indicated it was out of stock and displayed a dispatch estimate of 2-4 working days (it displays 1-2 working days today because more stock has arrived). 

We missed our dispatch estimate by one day. 

Pete's order should have been delivered to him yesterday via DHL but was delayed at one of DHL's depots (during the current Covid-19 lockdown couriers are super-busy). Hopefully they will deliver his binocular to him today.

HTH, 

Steve 
 

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2 hours ago, FLO said:

Pete's order should have been delivered to him yesterday via DHL but was delayed at one of DHL's depots (during the current Covid-19 lockdown couriers are super-busy). Hopefully they will deliver his binocular to him today.

DHL's tracking says it was delivered this morning at 11:18am 🙂 

Steve 

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When I ordered the binoculars they did not say out of stock as I would have not ordered them. But arrived today so all good.

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Ordered 2 adaptors at the weekend arrived this morning, one of which was used this afternoon.

 

Thanks FLO

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I'd been struggling with fine focusing on a new-to-me Skymax 127 mak.  I'd done a bit of research and knew it was a general thing that lots of people felt about the design - and that it wasn't an issue with my particular scope.  I'd been looking at getting a helical fine focuser and had picked out a Baader one on FLO, but before buying I sent them a message to confirm this would connect to my mak directly and I wouldn't need any other adapters.  I quickly got a reply that this would connect to my scope, but pointing out that as it would rotate with the changing focus it would also move my diagonal.  As I was still getting used to my new scope and still thinking "mini dob" I'd forgotten that it now mattered to me that the focuser was a non-rotating one.  Martin at FLO suggested the ZWO one which although more expensive would allow me to adjust the focus while keeping the diagonal in the same position.  He also advised that I could first try some of the 'hacks' other people had successfully used to improve their use of the main focuser (clothes peg), but I like my solutions a bit more 'elegant'.   Once ordered the ZWO focuser arrived in the expected timeframe and I've been very pleased with it.  For me this was great service - ok, I ended up spending more than I planned, but if I'd bought the Baader one it would have been awkward at best and potentially unusable. And any business with the integrity to suggest options to save me spending money with is great in my book.

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Despite being busy with the increasing number of orders due to lockdown, FLO's efficiency continues to be second-to-none. Ordered a part with a 7-10 day dispatch estimate on 15th June and expected it to arrive in July, received the item on 25th June. Well done to all at FLO for keeping up with orders in such an efficient manner!

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Two parts to this review. First off I ordered a bresser frac, this duly arrived a few days later direct from Bresser themselves. However due to either poor QC /transport or combination of the two it arrived with some slight damage. Emailed FLO to see what could be done. I thought maybe a replacement part to save the trouble of shipping a new one but no, steve responded with get a new one. Top service.

Anyway, after a short delay steve again got involved and bresser UK were on phone the day after with one being sent next business day by courier. thanks again Steve.

Secondly I also ordered a SkyTee-2 mount thursday, it arrived this morning along with the replacement frac. 

They handled it very well indeed despite being very busy.

All in all I am very happy.

Steve

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Placed an order Sunday for the Sky-Watcher EvoFrame Camera Rotator for Evostar-72ED DS-Pro and it was showing delivery 40-60 working days, I was ok with that and low and behold it is already in the post as of today. Great service and over the moon.

Thank you FLO

Andy 

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