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Northernlight

Ogem mount - still vapour-ware or have they started shipping

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There is an update from JTW received by my friend. Since the message is not addressed directly to my friend, I will repost here. It sounds positive so I have my hopes up!

"

"Hi Everyone,

I hope all had a happy new year! It was a tough year but 2020 is already looking to be a great year. I took the liberty of a full Christmas vacation, which is quite a rare treat as we usually have to squeeze in our machine maintenance over Christmas, I was sure no one would begrudge me this, we were all pretty burned out. It's fantastic to be back at work with a spring in our step and full of motivation.

To summarise this email, we're now proceeding with the Tridents that have absolute encoders. There have been no surprises and our hybrid ceramic drive works great. The project is now on the home strait. I believe I owe everyone a more in depth mail, so here it is -

I'd like to thank everyone again for their patience. I know that this feels like an eternity, let's be honest - it is. I have been made aware of some less than favorable forum posts at the moment, this is perfectly reasonable with such a delay. I would be skeptical too if I wasn't fully versed on the situation. I'd like to state that we could have shipped out OGEMs almost a year ago and I'm sure a lot of you would have been happy with them. However, we know what friction drive is capable of and rather than send you something like an EQ6 on steroids, we made the decision to send you an instrument with premium performance instead, something that you will be proud of, enjoy to use and will still be working perfectly 15 years from now. This was never about a quick buck for us, we take pride in what we do and we want to be known as a company with integrity that delivers premium products. We will never be a high speed production environment.

The delay was the necessary 2 steps back to take 10 steps forwards. One of our commercial clients has ordered 12 more Tridents based on the performance of the ceramic prototype (too ugly to send to an Early Bird or sell!), they will be phasing out Mesu and Paramounts for the Trident, this was a very nice compliment when we received this info. This order surely wouldn't have come had we fobbed everyone off with an OGEM & called it a day. Details will be on our social media once Early Birds are all taken care of & these 12 will be publicly available.

If you followed our social media you'll know that we had the standard colour parts repainted due to battleship grey being a bit of a flop along with the mounts in custom colours. We didn't get these parts back in time to do much before the holiday period. I'll get some photos taken next week. The documentation is almost complete now, big thanks to all who have contributed and given feedback on this.

This is a nice email to write, as we are now on to the Tridents with encoders, the majority of you have taken encoders.

The situation now is as follows -

  • The Tridents with ceramic/hybrid drive are working perfectly. We consider this a proven system now.
  • We can proceed with assembling and shipping out the Tridents with absolute encoders
  • The project is finally approaching completion & we will never buy a design from a 3rd party ever, ever, ever again. No, seriously.
  • People who ordered telescopes will receive a 400 mm f/9 Cassegrain (with top notch optics) as a loan instrument while their ordered instrument is completed, of course free of costs, we will also pay the return shipping.
  • Telescopes that have been ordered are already in manufacture. They were scheduled to be finished by now but the necessity to change controller and redesign the drive completely ruined 2019 for us.
  • The Tridents with encoders will ship out this month

There is only one caveat and it's pretty minor. The Sitech controller needs an additional piece of hardware to interface with the absolute encoders we are using. They save a fortune compared to Renishaw and still give respectable performance. Sitech have been very busy last year and the additional hardware to allow these encoders to be used will be ready some time this month.

We will ship the mounts out with encoders preinstalled and aligned, tested in factory with our own custom jig. You will receive a cable and small box about a month from now, simply connect the encoders to the controller and they will just work, no tools needed, no updates or firmware flashing, just plug and play. This is unavoidable due to the encoders having an unusual protocol and I think is a good way to keep things moving.

Finally now that we have a friction drive with premium performance and significantly more grip than any other friction drive on the market (so much so, it doesn't need a brake) & will soon be looking at the Early Bird Tridents & telescope orders in the rear view mirror, our next project is the Kraken 35, a portable Trident derivative to carry 35 kg photographically.

Any questions or comments please just ask!
Mark"

 

 

 

 

 

 

 

 
 
 
 
AIbEiAIAAABECOOIq__a_b6jmwEiC3ZjYXJkX3Bob3RvKihmYmE2YjIzN2RjMTczYzQ3NTg0MTc4MjUzYzliMzU2YmYwMDRlMmNiMAHFm5hcZ-NLErf5i7vtdBt5i89aLQ?sz=40
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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That sounds great NovaTJ, hope your friend receives it soon and has many years of enjoyment with it.

If it succeeds we have another quality high performance mount to choose from which can only benefit us, the end user.

Along with the usual suspects I have a keen eye on this mount to see how they perform in the field, I truly hope it’s a success.

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Hi Nova,

I hope this is finally the end of the wait for the patient customers who pre-ordered, but I'm still a bit sceptical as there always seems to be another reason why its delayed.

Don't get me wrong, I applaud Mark for his integrity and not releasing a design that he doesn't feel is ready yet, but at some point you needs to stop tweaking and chasing utopia as you might never get there.

Let's hope he doesn't hit more snags with new version of the absolute encoders

Rich.

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On 19/01/2020 at 22:47, Northernlight said:

Let's hope he doesn't hit more snags with new version of the absolute encoders

That should of been sorted out way before he started taking orders of them.. not asked for full payment on a cad drawing

 

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The problem i have with JTW, is that they essential sold an idea to people in the disguise of a real product and the proof  of this is that the current design bares no resemblance to the original sold design and their price is now pretty much double he original stated price. In my mind JTW has been very unethical in their approach and tricked potential customers into essentially funding the design of a prototype.

Lets be honest here, for £5,000 pounds i'd rather pay a little extra and get the tried and tested Mesu mount, a real product that exists and will actually be delivered to you once you've paid for it.

I genuinely worry for the people who paid for pre-orders from JTW.

 

Edited by Northernlight

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On 16/01/2020 at 02:19, NovaTJ said:

There is an update from JTW received by my friend. Since the message is not addressed directly to my friend, I will repost here. It sounds positive so I have my hopes up!

"

"Hi Everyone,

I hope all had a happy new year! It was a tough year but 2020 is already looking to be a great year. I took the liberty of a full Christmas vacation, which is quite a rare treat as we usually have to squeeze in our machine maintenance over Christmas, I was sure no one would begrudge me this, we were all pretty burned out. It's fantastic to be back at work with a spring in our step and full of motivation.

To summarise this email, we're now proceeding with the Tridents that have absolute encoders. There have been no surprises and our hybrid ceramic drive works great. The project is now on the home strait. I believe I owe everyone a more in depth mail, so here it is -

I'd like to thank everyone again for their patience. I know that this feels like an eternity, let's be honest - it is. I have been made aware of some less than favorable forum posts at the moment, this is perfectly reasonable with such a delay. I would be skeptical too if I wasn't fully versed on the situation. I'd like to state that we could have shipped out OGEMs almost a year ago and I'm sure a lot of you would have been happy with them. However, we know what friction drive is capable of and rather than send you something like an EQ6 on steroids, we made the decision to send you an instrument with premium performance instead, something that you will be proud of, enjoy to use and will still be working perfectly 15 years from now. This was never about a quick buck for us, we take pride in what we do and we want to be known as a company with integrity that delivers premium products. We will never be a high speed production environment.

The delay was the necessary 2 steps back to take 10 steps forwards. One of our commercial clients has ordered 12 more Tridents based on the performance of the ceramic prototype (too ugly to send to an Early Bird or sell!), they will be phasing out Mesu and Paramounts for the Trident, this was a very nice compliment when we received this info. This order surely wouldn't have come had we fobbed everyone off with an OGEM & called it a day. Details will be on our social media once Early Birds are all taken care of & these 12 will be publicly available.

If you followed our social media you'll know that we had the standard colour parts repainted due to battleship grey being a bit of a flop along with the mounts in custom colours. We didn't get these parts back in time to do much before the holiday period. I'll get some photos taken next week. The documentation is almost complete now, big thanks to all who have contributed and given feedback on this.

This is a nice email to write, as we are now on to the Tridents with encoders, the majority of you have taken encoders.

The situation now is as follows -

  • The Tridents with ceramic/hybrid drive are working perfectly. We consider this a proven system now.
  • We can proceed with assembling and shipping out the Tridents with absolute encoders
  • The project is finally approaching completion & we will never buy a design from a 3rd party ever, ever, ever again. No, seriously.
  • People who ordered telescopes will receive a 400 mm f/9 Cassegrain (with top notch optics) as a loan instrument while their ordered instrument is completed, of course free of costs, we will also pay the return shipping.
  • Telescopes that have been ordered are already in manufacture. They were scheduled to be finished by now but the necessity to change controller and redesign the drive completely ruined 2019 for us.
  • The Tridents with encoders will ship out this month

There is only one caveat and it's pretty minor. The Sitech controller needs an additional piece of hardware to interface with the absolute encoders we are using. They save a fortune compared to Renishaw and still give respectable performance. Sitech have been very busy last year and the additional hardware to allow these encoders to be used will be ready some time this month.

We will ship the mounts out with encoders preinstalled and aligned, tested in factory with our own custom jig. You will receive a cable and small box about a month from now, simply connect the encoders to the controller and they will just work, no tools needed, no updates or firmware flashing, just plug and play. This is unavoidable due to the encoders having an unusual protocol and I think is a good way to keep things moving.

Finally now that we have a friction drive with premium performance and significantly more grip than any other friction drive on the market (so much so, it doesn't need a brake) & will soon be looking at the Early Bird Tridents & telescope orders in the rear view mirror, our next project is the Kraken 35, a portable Trident derivative to carry 35 kg photographically.

Any questions or comments please just ask!
Mark"

 

 

 

 

 

 

 

 
 
 
 
AIbEiAIAAABECOOIq__a_b6jmwEiC3ZjYXJkX3Bob3RvKihmYmE2YjIzN2RjMTczYzQ3NTg0MTc4MjUzYzliMzU2YmYwMDRlMmNiMAHFm5hcZ-NLErf5i7vtdBt5i89aLQ?sz=40
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Hi NovaTJ, has your friend recieved or even had any acknowledgement from Mark in the last month? Reading through the blurb it sounds to me like Mark has taken too much on and letting too many people that have PAID IN FULL down..not only ones that have ordered mounts but scopes also..

Also in the blurb it says that the updates will be on social media? Not seen any personally myself... Is there anyone that either knows someone that has one of these mounts, or has had one delivered?

Do they actually exist in the flesh or are they just a cad drawing?

Sounds like things have gone rather quiet again

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JTW is not helping itself. They had a bad reputation in the past for Poor Quality Control on Modified DSLR's and now I would say they now have an extremely poor reputation for customer Service.  I just hope they dont go out of business before they deliver the goods as something just feels off, not quite right.

They really dont do themselves any favours.

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20 hours ago, Northernlight said:

JTW is not helping itself. They had a bad reputation in the past for Poor Quality Control on Modified DSLR's and now I would say they now have an extremely poor reputation for customer Service.  I just hope they dont go out of business before they deliver the goods as something just feels off, not quite right.

They really dont do themselves any favours.

Poor quality control? I'd not heard of that one

Poor customer service, most  definately..do they have a customer service??

When or IF my friend finally gets his it better be more than just superb for the amount of time he's waited, and paid in full on order I should add...seems criminal

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I just noticed this post in another topic from Merlin66: It's a long and painful story.... but just let's say JTW are no longer licensed to manufacture the Spectra-L200, and I haven't as yet found a replacement manufacturer.

 

Sounds worrying...

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46 minutes ago, Avdhoeven said:

I just noticed this post in another topic from Merlin66: It's a long and painful story.... but just let's say JTW are no longer licensed to manufacture the Spectra-L200, and I haven't as yet found a replacement manufacturer.

 

Sounds worrying...

Where is this post please?

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