EQ 6 problems

[Erik P]

Hello

I started having some issues with my Eq 6 skyscan -mount after yesterday's session. The mount is almost brand-new and has been working properly so far.

So this is the situation: When I turn the power on, there's no beep or any sound from the mount (regulators?). The hand controller immediately starts initializing but after that, it displays "Comm. error or no connection" -error. It seems like there is no controller-mount -communication whatsoever, since the controller works normally apart from controlling the mount. But the controller gets it's power from the mount regardless? So what could be wrong?

My doubts about why something went wrong is that the voltage of the power-source dropped below the recommended 12VDC and the temperature was very cold (-20C). Everything worked normally until the end of the session and bringing my gear inside and everything warming up overnight. I've opened the main panel and there seems to be no visible damage nor moisture in the motherboard unit. Also the plugs and wires I have double-checked several times.

Is there any chance this could be a software-based problem and doing some magic via EQDIR/PC could help? 

-Erik

[spillage]

I would check your power supply first. Is the power light flashing at all or constantly illuminated?

[Erik P]

25 minutes ago, spillage said:

I would check your power supply first. Is the power light flashing at all or constantly illuminated?

The light is constant and i measured solid 12,1VDC (AC to DC adapter) 

[andyboy1970]

I had this with my EQ6 pro, it turned out to be the wiring on the back of the connector on the mount.

[Erik P]

36 minutes ago, andyboy1970 said:

I had this with my EQ6 pro, it turned out to be the wiring on the back of the connector on the mount.

Do you mean the power socket connector inside/behind the panel? 

 

[Erik P]

Or assumably these?

[andyboy1970]

Yes, the wires to the back of the handset connector are very fragile. A gentle wiggle and the handset came out of stand alone mode.

Sorry for the delay, first night off nightshift.

[Erik P]

So I measured that all the wires are intact, plus cleaned all the metal pins extra carefully - still doesn't work!

I also tried eqdir -cable and less surprisingly eqmod can't find the com port.

Can I do anything but buy a new motherboard?

[andyboy1970]

My eqmod regularly can't find the com port, look in device manager and you should see what port it is attached to in there, then just manually select it in eqmod.

A new board might be your only option mate.

[Erik P]

When I look at the properties of the device in the device manager, it claims that there is no driver for this device. Is this an issue, because the ascom and eqmod are installed and running well? 

It only tells me that it's in the usb serial port tho. Not any numbers

[Erik P]

Problem solved. I updated the USB to serial -driver and now the eqmod found the com port so everything works perfectly. The handcontroller is dead, but I take that over a dead motherboard 

[andyboy1970]

Glad it is sorted, mine uses Prolific chipset in my eqmod adapter and usually self installs.

Never use my handset....EQMOD is the way forward.