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steve_bham

First Light Optics

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steve_bham    63

I don't normally write reviews but was so impressed with the customer service of FLO thought I would share my experience.

i ordered a star discovery AZ mount, 15mm, 12mm, 8mm, 5mm BST Starguider eyepiece, astrozap dew shield, 17ah power tank, 32mm skywatcher plossl and a Rigel quick finder (this item was added to the order after the others). 

I arrange for all of the above to be delivered on a Saturday as I'm up and down the country with work during the week. FLO confirmed not a problem and would be delivered on 2nd September via DHL.

saturday came and I got a text notification from DHL saying the items are out for delivery split into 2 parcels. I sat there looking out the window every 5 mins waiting for DHL 😂.

DHL turned with just one parcel, which clearly stated "1 of 2", the mount was missing 😭. I phoned DHL and they tried to fob me off saying that it wasn't a Saturday delivery item and they delivered it so they won't have a large number to deliver on the Monday! I double checked the label on the parcel that was delivered and it clearly says Sat delivery on label 😤

Basically DHL forgot to put the other parcel on the van, and said it will be delivered Monday. Spoke to FLO about it and they were amazing even though it wasn't their fault as they have no control over the goods once it leaves them.

They offered me a free BST eyepiece to make up for the mess up in the delivery! Wow, can't ask for better service.

i wouldn't hesitate in recommending this company, go above and beyond to help their customers.

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newbie alert    163

First light optics have a top class service...ive always tried to use a local source..as try to use local business etc but..flo have more of the items I'm looking for at great prices..you can't complain on delivery either..place the order..get comfirmation straight away..then a email back to say when it be delivered..within hours.. can't fault anything with them

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