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Sharp Cap image freezing with ZWO ASI034 - Help

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Hi all, I am having problems with above planetary camera bought in November 2015. Initially it worked well with Firecapture, but then it was very difficult to "start" it -the camera was rarely recognised. The supplier said change to Sharp Cap, which I have done for a few weeks, and now it often recognises the camera but the image on the screen freezes , although the counter still records a a few frames. I am running it on a 7" Windows tablet, as recommended, with quad core, and additional memory,  I have lowered the usb rate as suggested but to no obvious improvement. When it does work it is dropping more frames than it keeps. 

Any help would be appreciated. Richard. 

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