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Please help!

i am trying to update the handset control on my nexstar 8se.

i have the correct cables which I bought from a telescope cable specialist.

When trying to update the firmware I just get a message saying up able to communicate. I have put the scope into transfer mode by pressing undo and info but still nothing.

i have read a forum on a program called access port, which I have used. The results indicate it is a com port problem.

can anyone please help?

i am using windows 7 32 bit.

thanks paul

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