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Hello, Bought and received my Skywatcher NEQ6 Pro mount yesterday along with a Skywatcher 12v 17ah power supply. This is my first goto mount (had a non computerised EQ5 previously). We've updated the firmware, balanced the scope and tried playing around with the slewing on the hand controller. The mount will only slew in certain directions and not in others dependant on the starting orientation of the telescope. Declination seems to be the biggest culprit. Also is it supposed to sound so loud when it slews/doesn't slew? Any advice would be appreciated, we are out of ideas about how to get it to work or what we could try. Thank you! Simona