Donkeyears

As heading, I ordered and paid for an eyepiece on 30th dec, now I knew I would have to wait till trading began on 4th Jan. They said they sent an eyepiece on 5th, never turned up, they sent another on 18th Jan, again failed to arrive, 3rd eyepiece should have been sent on 26th, but was actually sent on 28th (this time recorded signed for), and duly arrived and an email sent stating arrival. Although the problem appears to be with the postal service I have sent an email and even the Zendesk (first on 28th Jan, 2nd on 31st Jan) voicing my concerns and unhappiness at the situation but no-one seems bothered to reply (sent to two different people). I know problems can occur but an offer of an apology after my predicament would go a long way. I would still like to use them as they are close to me but the old saying (once bitten....), I do hope someone from FLO reads this if only to get in touch.

The timing was unfortunate, we closed for our Christmas/New Year break 23rd Dec. We did dispatch it within 24 hrs of our reopening 4th Jan. I don't know why it didn't arrive.

We did. This is worrying, lightning rarely strikes twice. I'll phone in the morning for a chat.

The Christmas / New Year period is the busiest time for retail, particularly astro retail. Consider also the huge surge of enquiries (over 120% increase!) related to the BBC's Stargazing Live series. We have been and will continue to do our very best but at times like this we can become overwhelmed.

Sincere apologies to those affected.

Thanks for quick response, look forward to hearing from you.

I ordered and paid for an eyepiece on 30th Dec, was posted on 5th Jan, never arrived used zendesk, said they would send another on Mon 17th, still not arrived, have yet again contacted zendesk, getting frustrated. I used them because of the good reports but not had much luck.

The most friendly forum I have ever joined, lots of welcomes and answers on my first post. As I hope get better at astronomy I hope I'll be able to help others as well as I've been helped.