Jump to content

SkySurveyBanner.jpg.21855908fce40597655603b6c9af720d.jpg

Bob Downer

New Members
  • Posts

    5
  • Joined

  • Last visited

Reputation

11 Good

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. No solar yet, just trying out a new head and giving the local crows and chimneys a good looking at.
  2. Thanks Tiny. I have had success with Paypal before so will see how the case pans out. Yes, the general advice on the net seems to be that the consumer is on their own in these matters. Of course this sort of issue applies to any buyer from a country outside of the EU. To Banjaxed's point, our recent exit may be being used by the seller.
  3. Hi SGL, Perhaps this matter is well known to this forum? I have recently ordered items from a well known Germany based retailer as they weren't available from UK sellers. I was sent an incorrect item and when I queried the matter, the retailer attempted to take me on a dance about 'updated design' and 'same function'. The reality is that I ordered a part no longer made by the manufacturer and instead they sent me their existing product. At the time of ordering, the items ordered and received had different pages, images, descriptions and part numbers. A google images search will still show the item I expected to receive. Inevitably this has now been revised by the seller to a single page for reasons I'll get into. Due to their attempt to pass this off as a non-issue I chose to make use of their 14 day 'no quibble' return agreement for the entire order and was told that this was not available to UK residents post-Brexit. Fine. Pity no policy seems to exist on their site specifically for returns for customers outside of the EU. However when I then pursued recourse on the specific item that differed from that ordered I was met with silence. After forewarning the supplier I opened a dispute case in Paypal which the supplier continues to contest. So, summary, the return policy seen on many EU seller sites may not be valid for UK buyers. You may not get the opportunity for a no fault return that we are used to seeing. Paypal or credit card payment may offer some protection. Also, it seem that Brexit has affected customer service of one supplier at least, unless it has always been like this. In case you are wondering what I'm fussing about, see the images attached. the first is actually from this site of someone who has previously owned the item I ordered and matches the listing; I hope they don't mind me using it. The other is the supplied item fitted to the same model of tripod. In my work, we define change as a difference to fit, form or function. I think we're covered for at least one.
×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue. By using this site, you agree to our Terms of Use.