Guillermo

I tried everything you guys said and both the plate and the mount legs are fine, once I tried to screw the rod directly to the mount head the problem became clear. The hole in the mount head is clearly crooked. Since it is still on guaranty I'll call my shop to get a new one. Thank you to everyone for your help!!

Hi everyone, I bought my new HEQ5 almost 6 months ago (still in guaranty) and since the first use I noticed that the accessory tray was a bit crooked, but I didn´t mind much since it was just aesthetics. But a few days ago I realized that the problem is not on the tray but on the threaded hole in the mount head where the central rod screws in, it seems to be deviated, displacing a bit the central rod. It is not much, but it makes a bit hard to place the tray pressing against all 3 legs(but it definitely does secure them). I attach a picture of the tray. Since that rod is the only thing holding together the whole mount, should I be worried or is this a simple defect? Has anyone had this problem with their HEQ5? Thank you very much!