I've tried everything. I've tried my qhy5iii in the eyepiece holder which allows for greater movement forward and backward, no difference. I've tried my asi 1600mm through a threaded connection, no difference. These are as good of focus as i'm able to get which makes me think i've hit the limits of the little scope, which is ok, i just want detail in the surface like yours. I've adjusted the tuning knob 2 clicks a a time full range left and right. literally at a loss, no idea. I'll call them again, i feel bad i've been calling alot. Their solution was for me to insert a diagonal and eyepiece and see if i can achieve focus, and i did but i think it's just a wider view than the level of focus i'm getting in my images here