I am looking for help and advice on my SynScan EQ5 pro problem which i am struggling with. Everything was working fine and as expected. I have never updated the firmware and thought while i had everything connected i would update the Hand Controller and the skywatcher WiFi dongle.
Everything updated first time without issue and i was pleased to be up to date. However i loaded SynScan app on the pc which connected fine through the handset and USB/Serial adaptor cable. I clicked on the movement arrows and nothing happened, i then went in to a random 1 star alignment and again no response from the motors.
I powered off again and instead of the PC i tried the hand controller, i tried a 1 star alignment and the hand controller was displaying the slewing but again no response from the motors. in panic i then did the same with the WiFi dongle and phone app, same thing the software is showing movement but the scope remains still.
Knowing all was well prior to firmware updates i reverted back to the previous firmware version and no difference, i tried it again in Lo mode and still nothing. I then noticed a firmware update for the Motor Control so thought i had nothing to loose i updated the Motor Control firmware and again no sign of life from the Motors. I have swapped the cables around, checked that they are all inserted correctly, the power is from mains not battery and the power source is plugged in to a a Power Filter and Surge protector.
I have little experience of circuit board electronics, i was struggling to find similar experiences online other than voltage issues due to batteries which is not the case. I have opened it up and no obvious loose cables of solder loose, but this was straight after the firmware update which seemed to have installed and updated very smoothly no crashes etc.
Any help would be really appreciated.