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The BFJ

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Everything posted by The BFJ

  1. Service that goes all the way to 11! Before buying my scope I decided I wanted to actually see what I had in mind. I didn't want to part with my cash until I was sure I was getting the right piece of kit for me. Having trawled round a couple of places I ended up at Tring Astronomy. Jane, the proprietor was not only friendly and polite (always offering a tea or coffee on arrival) but also well informed and more than happy to show me what I was thinking of buying and the other options available. Once I'd decided, she ordered it immediately and it arrived as promised. As an additional service, she offered to ensure the scope was perfectly colli'd before I picked it up. It turns out it was necessary too, her partner Neil performing the task. A month or so after I purchased my scope and a couple of X-Cel LX eyepieces, I requested the X-Cel 2x Barlow only to be informed they were unavailable. Jane offered to keep me informed by email as to when it would be in. After a month, Jane emailed to say it still wasn't in and they weren't sure when they would be but offered me the Baader 2.25x Barlow instead, recommending it as at least as good. I certainly won't argue having used it. She has also kept me up to date with the availability of the Baader Aspheric 31mm eyepiece which they are now keeping to one side for me to collect. In the intervening time, they lent me a 40mm plossl in it's place. In between times I had an incident in which I severely jolted my scope, knocking both mirrors well out of collimation. After trying, and failing, to realign it accurately myself I contacted Jane and Neil to ask for some assistance. They asked me to bring my scope back to the shop and, in a few minutes, Neil aligned both mirrors for me and talked me thru the process so I knew where I was going wrong. In a modern world where so many ordinary retailers are only interested in taking your money and getting you out the door, the attitude and service offered by Tring Astro is a refreshing and pleasing surprise. I cannot recommend them highly enough. Jon
  2. I hate to say it, but I've found Accuweather.com gives a more accurate forecast for where I am than Clearoutside. That said, it's still better than the BBC!
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