Any help on this would be appreciated.
It sounds simple, following the Mesu installation guide, and should be. My old laptop still works fine and connects to the mount with no issues. Then I bought a new Windows 10 laptop and I'm trying to connect it to the Mesu 200 mount.
The section in the Mesu quick guide page 8 "Connecting your PC says, open device manager and it was discovered that Ports (Comm & LP) was missing. Ports... did not appear when clicking "show hidden devices". So this was installed using the "Add legacy hardware".
Now here is the issue, (CDM20830 setup.exe has been run on the new laptop), page 8 of the guide says, open device manager and find the USB serial port comm. The problem is that the USB serial port does not show itself on device manager under Ports (Com & LPT).
Extra information. The mount is connected via a working USB cable, I have tried several including a cable that works fine with the older laptop. The PC tells me it is seeing the mount by issuing the connection beeps noise on plugging in the USB cable. On opening ServoConfig.sys and going to Setup Comm port, the software will not recognise any of the Comm ports and always gives the message "Couldn't open serial port".
The mount still works fine with the old laptop and when connected the Serial Port Comm always appears as Comm 3 when plugging the USB in. Can anyone advise on how to solve the missing"USB serial port Comm on device manager for a start. I feel this is a Windows 10 issue.
Thanks and clear skies
Steve