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colin2007

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    114
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Profile Information

  • Gender
    Male
  • Interests
    Visual observing and sketching the planets, watching both the new and classic episodes of Doctor Who. I enjoy reading astronomy books, especially by Patrick Moore and I like to collect old 70s and 80s books. My other interest is gardening.
  • Location
    Essex

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  1. I totally sympathise with you, I had an absolute nightmare with them and only received my last issue a couple of weeks ago. I`m afraid you have got to keep phoning them because they are not very forthcoming when it comes to sending out missing issues. We had so many magazines not being sent it became confusing in the end to what we had and what was missing because they were not being sent in the right order. We have told them not to expect any custom from us again and they acted surprised! Also keep on at them to cancel the direct debit, again something they are not so willing to do. We had everything written down with dates of when we received the magazines and the numerous phone calls and we could always stop them in there tracks when they contradicted what was said on the last phone call. Unfortunately back in June we wanted our money back because like you we were so unhappy with the service and we were told that we would not get back our entire money. I think they would only refund the 3 previous issues or something along those lines so that is why we continued to persevere with it. If it makes you feel better do a google search and you will find numerous complaints about the company so at least you know your not the only one.
  2. Thanks for your efforts brantuk. I have spoke to them and it looks like they will get me a copy. It`s just a question of when. The seller on ebay has got back to me and also can`t help. He claims that issue 4 is one of the rarer magazines and is hard to get.
  3. Thank you for the pointers brantuk. I have already emailed the seller if he has got a spare issue and am waiting for a reply. Eaglemoss have said that I will (eventually) get the missing issue but like you pointed out I can't even begin to build the orrery.
  4. Hi everyone, I subscribed to build a model solar system orrery magazine last year . Despite receiving all the magazines and components I never got issue 4 for some reason. I emailed the company and was told that it was out of stock and I will get it asap. The last email about this was in December 2015. It is now April 2016 and I have still not got issue 4. I phoned them today and they told me it`s still out of stock and they are not sure when they will be getting anymore in. My name is on the list and they said I will get this magazine eventually. Have anybody else had this problem too because I am worried that I am spending out money on something that I will be unable to build.
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