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iwatkins

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Posts posted by iwatkins

  1. Hi All,

    Bought a SkyTee2 from FLO late January and had a few problems with it. Discussed these with Martin and then later with Steve.

    I was still not 100% happy so Steve then suggested we just swap for a new one to see if that helped at all. Not begrudgingly but with a (virtual) smile.

    FedEx man duly arrived, delivered a new one and took away the old one. Very easy.

    New one doesn't have any of the issues I had with the old one and now (once I change the saddles) I'll be very happy with this excellent and easy to use mount.

    Anybody can take your money and push boxes out of the door. Not many will take the time to discuss and suggest solutions. And fewer still will actually be happy to organise a return and replacement for you and to ensure you are 100% happy. And all at a time when FLO were really busy/being tested to the limit. That is the difference between an astro retailer and a great astro retailer.

    Thanks to everyone at FLO.

    Cheers

    Ian

  2. Another big thumbs up here.

    I've dealt with FLO several times before for adaptors etc. and Martin has always been helpful and everything (if in stock) arrives next day or day after.

    This time, following a days worth of Helpdesk messages with Steve and James, we agreed on a price match deal so on Wednesday evening I ordered a SW Skymax 180 Pro which arrived safe and sound this morning (Friday).

    I think a lot of online retailers could learn a thing or two from everyone at FLO. :)

    Cheers

    Ian

  3. Had a nice chat with Martin late on Tuesday afternoon with regards to various bit to hook my DSLR up to my 80ED. What a nice man, very helpful even talking me through the pages on FLO's website to ensure I ordered the right bits.

    All the bits arrived this morning (Thursday) apart from the Hyperion EP I also ordered. But I knew that as I had an update yesterday to say it was on back order.

    Very happy :) Thanks guys.

    Cheers

    Ian

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