Hi Steve
I ordered an observatory from these guys too, back in sep 2021. I've been trying to get an update from Gareth but haven't been able to get in touch. been Trying for 2 weeks but no reply to any calls or emails. One of the times we spoke he told me about losing his wife, and that she used to do all the admin which goes someway towards explaining his rubbish communication. Their actual craftsmanship seems top notch but its such a shame about all the uncertainty that comes from such sporadic updates.
Have you had any contact with them since February?