A couple of weeks a go I purchased an adapter for my canon camera on a friday. It wasnt a major purchase and until the following friday (the day i do the weekly post check I had forgotten I had ordered it) on checking the post a hand written message from my posty (written on a bank statement envelope) said parcel in green bin, so popped out and to my horror I realised the green bin had been emptied that morning. So I rang Telescope house to make sure they had sent it by royal mail and not a courier (to make sure i quized the right man about why he used an envelope and not the correct form) and to my surprize they said not to worry they would send another one. Its nice in this day and age to get great service, I know I have spent a reasonble sum over the years with them but I have always recieved excellent advice and service. A big five stars out of five TELESCOPE HOUSE well done a loyal customer you have made...