I am another customer who paid a deposit to Home Observatories more than a year ago and am still waiting. I have had two messages from Gareth which included promises which have not been kept. I did get an explanation and I have been content to give him the benefit of the doubt. Sorry to say, the time has now arrived when I must pull the plug and move on, a number of plans have been on hold pending delivery and I am not willing to delay longer.
I have attempted email contact and offered to discuss an additional payment to allow for an increase in the cost of raw materials, I have not received any response.
I note that, despite what was indicated above, the website of Home Observatories UK is still appearing at the top of Google searches and the site still exists. The mobile number given appears to have been disconnected and the landline is not answered.
I am sad that, for whatever reason, a formerly reputable company has not just gone out of business but has treated hobbyists extremely shabbily. I am now going to look elsewhere (and have been receiving useful advice from a member of my local astronomy group).
I hope that Jonathan and his daughter get their observatory but I fear that I am not optimistic.
Regards to all,
John