Hig

Herishi, thats just about what happened to me with FLO, but following my earlier post on the previous page of this thread about that which was a bit on the negative side, its only fair for me to now add that Steve did contact me the following day as he said he would on here..

He explained why my Bins hadnt come yet (mainly I think due to increase in sales and general queries following stargazing live being on the tele and also them not being held in stock), and he offered a similar replacement which were in stock and only a few ££s more, but look a better pair if anything really (gone up from 10x50 to 15x70) and I wished I had ordered them anyway to start with!!! So I was happy with that and when I asked how much more I had to pay, he said would just send them out anyway for no extra charge...

So I really cannot fault that!!! :)

Many other places would have just fobbed you off or made you wait and wait for the ones you ordered!!!

Thanks for sorting it out Steve...

A1 service.

Herishi, just give it a day or so i'm sure they'll be in touch mate!!

ok thanks Steve!

There appear to be plenty of glowing reviews on here of FLO but I am currently underwhelmed by them.

I placed an order online last Sunday am (Jan 9th) and had an email right back saying my payment was authorised and my order would soon be actioned.

I expected the order to be processed the next day and maybe even posted out the next day if in stock, to be received midweek.

Come thurs I had not had anything and not even an email confirming dispatch, so I went on the site and did an order status check and it is still saying status as 'payment received', so I emailed them thurs pm asking for a status update, asking if the items ordered were out of stock etc, and when would be the likely dispatch date, and as of right now (Fri 2215) I have not yet even had a reply to my email..