Jump to content

Welcome to Stargazers Lounge
Register now to gain access to all of our features. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more. If you already have an account, login here - otherwise create an account for free today!
Photo

Rother Valley Optics

- - - - -

  • This topic is locked This topic is locked
46 replies to this topic

#1
wulfrunian

wulfrunian

    Proto Star

  • Advanced Members
  • 506 posts
  • Location: Wolverhampton
FLO and Rother Valley Optics

I've bought from both of these companies within the last month. Just to say that both gave excellent service, including:

- very helpful staff on the end of the phone
- guidance towards the equipment that would suit me, not necessarily the most expensive
- in fact, no hard sell, even when a phone call didn't lead to a purchase
- information about which items were in stock
- delivery prompt within a day or two

Will buy from either of them in the future with confidence.

Edited by Andrew*, 25 February 2010 - 03:31 PM.
Added original title

Michael

Skywatcher 250px dob
EPs: Pentax XW 30mm, Ethos 10mm
Wolves season ticket
Blind optimism regarding use of all the above

#2
Daftvada

Daftvada

    Star Forming

  • Members
  • 107 posts
  • Location: Scunthorpe, north lincolnshire
Yet again RVO excel in service and price.:mad: I placed an order for a christmas box of a Skywatcher Hawk 1145pm with free dvd and bino's for £130 delivered. dispatched yesterday, delivered today at 1pm. First rate. Adam was clear with all details making it easier to order over the phone. Great service, great coms, great price. ;)
To all at Rother Valley Optics, merry christmas and all the very best for 2010. see you all in the new year.:hello2::icon_eek:
Gary


2nd star to the right and straight on till morning
:icon_cyclops:

Celestron omni 120xlt
Sky Watcher Explorer 150p
CG-4 mount


#3
Ptolemy

Ptolemy

    Nebula

  • New Members
  • 17 posts
Bought our first scope from RVO last week. As this was our first purchase we wanted the comfort of a shop and a person to talk to rather than a web site. And, as true newbies we had lots of beginner Q's :icon_eek: to ask and loads of things to learn about.

We visited, rang (several times!) and then visited again to make our final choice and buy. Throughout, RVO were exceptionally helpful, patient and knowledgable. We dealt mainly with Adam - lovely bloke, and once with Ian, also v.helpful.

We will definitely return when we need to buy more accessories etc. and can highly recommend them to anyone thinking of using them. :)

#4
Astro_Baby

Astro_Baby

    Main Sequence

  • Advanced Members
  • Pip
  • 7,043 posts
  • Location: Here and Now
I bought a finder scope from RVO and they were easy to deal with on the phone. Goods were disapatched fast with no hassle.

Unfortunately the product went a bit pair shaped - not RVOs fault at all.

I always think the real test of a supplier is when things go wrong. RVO didn't disappoint and were very good at sorting things out with a refund.

I'd use them again because their service was fast and the guy I spoke to on the phone knew his stuff. When things went wrong they soerted it out with no fuss or stress - simple phone call and refund in the post by return.

Nice guys to deal with.
What if the Hokey Cokey really IS what its all about ?

website: www.astro-baby.com

#5
Neil27

Neil27

    Star Forming

  • Advanced Members
  • 386 posts
  • Location: Lincoln
Bought a neximage just before christmas from RVO.
Got a price over the phone from Ian that beat everyone......:D
Item in stock and delivered next day.
Brilliant service.

Regards, Neil.

Celestron CGEM, Celestron C11 Edge, Takahashi FS60C,  Helios AME4 8x42
SkyTee2
And a bunch of other stuff!


#6
Akula

Akula

    Nebula

  • New Members
  • 50 posts
Ordered my telescope Friday not long before lunch , paid a little bit extra shipping as i was desperate to have it for next day. Arrived 9am Saturday morning. Excellent service , and all correspondance answered swiftly and genuine nice guys.

Will definitely use again for upgrades etc and would highly recommend for others.
Big thumbs up from me.
Why procrastinate today , when you can do it tomorrow ? :)

#7
TopHouse

TopHouse

    Banned User

  • Beyond The Event Horizon
  • 1,356 posts
  • Location: Oldham UK
I can't give rother valley optics enought praise, in fact I've ordered from them again today (pair of EQ5 slowmo extenders and an SW 32mm Panaview EP) They have NEVER let me down, great service, great prices (and price matching) and always good advice.

Wouldn't hesitate to recommend them to anyone!

#8
copperknickers

copperknickers

    Vacuum

  • New Members
  • 9 posts
  • Location: Saddleworth, Oldham, UK
Another positive for them.

I actually visited the shop about 4 months ago ( we don't have a local supplier that I know of round here - Oldham) and spent a LOT of time there (nearly a couple of hours) and took in my 'scope. I asked loads of damn fool questions but the guy there was v patient and gave lots of good advice.

Would recommend them.
5" Bresser refractor
EQ5 mount
10x50 binos

#9
durr

durr

    Star Forming

  • Members
  • 249 posts
  • Location: London
I have just used both these companies within the past week and must say again both gave outstanding service. I doubt very much whether I would use anyone else, oh and Bern at Modern astronomy. Steve Durr

#10
Andrew*

Andrew*

    Member/NGC 467

  • Global Mods
  • 7,463 posts
  • Location: Edinburgh
Excellent experience with RVO. Emailed them on Saturday requesting a price-match on Scopes 'n' Skies price on a 15mm Antares plossl (£19.99 incl postage). I received a reply same day, and they honoured their "price match promise". I ordered over the phone on Monday and received the eyepiece the next day (today). Couldn't be better in my book. :(

Andrew
Andrew Phethean; Edinburgh, 56° N ; 3° W.
12" f/6 David Lukehurst, ED120, Skymax 180, TS 90mm triplet, Megrez 90 and Revelation ED80 fighting it out. The loser gets fed to the lions!
Removable 110mm PST solar mod for ED120
Too many eyepieces (binoviewers is my excuse...)
HEQ5, AE Giro mount and plenty of bits and pieces...

I observe, image, sketch, deep sky, solar system - you name it...

#11
oakwell

oakwell

    Nebula

  • Members
  • 91 posts
  • Location: Barnsley, South Yorkshire
ordered scope yesterday online then came today good service friendly help on phone and i am now the owner of a skywatcher 150 all setup in living room gunna go and have a look outside soon!

great service and cant wait to go visit them in the future.

#12
Mr Spock

Mr Spock

    Science Officer

  • Moderators
  • 8,030 posts
  • Location: Vulcan
I was in Rother Valley Optics on Saturday to buy a laser collimator. They were very helpful and polite. They even seemed willing to let me play with the contents of their cabinet!

This is the third time I've purchased from them. Each time I've had the feeling they are genuinely interested in the hobby rather than selling.

Excellent service.

Michael

C925, Helios 120, 80ED, NEQ6.

Nagler T4 22mm, 17mm. LVW 42mm, 13mm, 8mm.

NLV 12mm, 10mm, 9mm. Plus some others...

"On my planet "to rest" is to rest, to cease using energy. To me it is quite illogical to run up and down on green grass using energy instead of saving it..."


#13
rwg

rwg

    Proto Star

  • Advanced Members
  • 581 posts
  • Location: Vale of the White Horse
Another thumbs up for Rother Valley Optics...

Bought an eyepiece in their shop just after easter and didn't get around to trying it out until a couple of weeks later. Unfortunately there was a manufacturing defect in the coatings leading to a dark splodge in the field of view in use. Dropped them an email explaining the situation and they emailed back promptly saying I could post it back and that they would get a replacement in the post the same day. They were as good as their word - I posted the eyepiece to them on wednesday and the replacement was with me on friday.

I'll also add that I dealt with Adam when I was in the shop and for the return and he was most helpful both times.

Robin

Author of SharpCap - the free Astro image capture application.
Scopes : Celestron Nexstar 8SE, Skywatcher Skymax 127 Mak, Celestron ST102

Mounts : NEQ6 (EQMod), Celestron SE
Cameras : ASI120MC, ASI130MM, QHY5LII, Basler Ace, Lifecam Cinema, SPC900 LXMod

Observatory : Homebuilt roll-off-roof


#14
just looking

just looking

    Proto Star

  • Advanced Members
  • 658 posts
  • Location: Sheffield *Under the Clouds*
Bought 2 prs of Binoculars
and a stargazers book from:
Rother Valley Optics Kiveton Rotherham.
Thanks to the Sale Assistant on the saturday morning
Very helpfull,
Very Patient
putting up with all my 1000's of Questions
10/10
I'll be back ;)

Chez
Skywatcher Skyliner 200p Dob (Flocked)
Table top Celestron Mini Dob
Stellarium,Loads of Astronomy Books.
Me > Chez: Bins Psyger 10x50
Him > Malc: Celestron SkyMaster 15x70
Oh and 2 Reclining Swivel Chairs for Stargazing lol


Member of: South Yorkshire Stargazers Dob Users Group And east-midlands-stargazers/

#15
blinkity-blonk

blinkity-blonk

    Star Forming

  • Members
  • 164 posts
  • Location: E. Hampshire
Just received a couple of new bits of kit - 90 degree mirror and a 2x Barlow from RV and TH respectively.
Both items were ordered on a Monday and they had both arrived by the Wednesday and were superbly packaged :)

I've had good experiences with TH, but I've not used RV before but i'll certainly be using them again! Good prices too - the cheapest I found my items anywhere.

B-B

#16
TopHouse

TopHouse

    Banned User

  • Beyond The Event Horizon
  • 1,356 posts
  • Location: Oldham UK
My autofocuser controller box went faulty on Wednesday night, I immediately parcelled it up and put it in the post Thursday morning, lo and behold, this morning (Saturday) a new controller dropped onto my mat, now to me that is a level of service that can not be bettered! 10/10 for Rother Valley Optics and yet another reason why they will always get my custom.
Dion

Skywatcher Explorer 200P
Auto Focuser, Telrad
EQ5 Mount (motorised)
Baader Hyperion 8mm & 17mm
SW Panaview 32mm
Toucam flashed to SPC900
Various other plossls

#17
durr

durr

    Star Forming

  • Members
  • 249 posts
  • Location: London
Just a quick thanks to Adam at Rother valley optics for all his help. A first class service. Steve

#18
DaveGibbons

DaveGibbons

    Proto Star

  • Advanced Members
  • 545 posts
  • Location: Southport,Merseyside
Ordered a Scope and Dovetail 11.00 am yesterday arrived 11am this morning. Adam kindly rang OVL to make sure the Tal 100rs OTA was latest type , it is. Excellent service .

Dave

#19
malc-c

malc-c

    Red Dwarf

  • Advanced Members
  • 4,862 posts
  • Location: Hertfordshire
Just wanted to say that I've had fantastic service from Ian and Adam at RVO. They processed my order quickly, kept me informed of any changes, and have provided excellent after sales service too.

Their pricing structure is also very keen, and will always recommend them when the opportunity presents itself
Regards

Malcolm

Skywatcher HEQ5 Pro Goto + Skywatcher 200P OTA
Skywatcher ST80 Guidescope
Skywatcher EQ5 Pro Goto - Celestron 127 Mak OTA
QH5Y Guide Camera, Canon 400D, Several Modded SPC880 Webcam, NexImage Webcam.

Housed in ROR observatory http://stargazerslou...d-underway.html
Blog and my hobby website http://micro-heli.co.uk/

#20
Freddie

Freddie

    Sub Dwarf

  • Advanced Members
  • 1,655 posts
  • Location: Kent
Yet again, great service from RVO. Ordered my Baader wonder fluid and cloth, lunch time Friday, arrived this morning. Can't fault the service I have had this and previous times.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users