HX916 not conecting to laptop

[Spoon]

hi all,

got the CCD in the post today, fired it up but its not working, ive downloaded the correct drivers (i think) from the SX website. im trying to run it in MaximDL, but it keeps saying "Could not initialize CCD". can anyone tell me what im doing wrong and/or how to fix it? its supposed to be really cler tonight so want to get out!

Cam

[Davey-T]

Does your camera appear in the drop down list of camera choices in Maxim ? probably SX Universal

Dave

[Spoon]

Does your camera appear in the drop down list of camera choices in Maxim ?

Dave

the third box has it in but the first one just says no camera, and i think ive got the right com port

[Davey-T]

Did you download an SX / Maxim plug in.

Should get a widow like this

Dave

[Spoon]

im not sure, do you know where to find it?

[Spoon]

yeah i have that window

[Davey-T]

It should come from SX and ask you if you want to download / install Maxim plug in, not sure if it might come already installed by Maxim as some are.

Does it show up like this ?

Dave

[Spoon]

  this is my screen

[Davey-T]

Once you select your camera model and click OK you should be able to click the connect  button in the camera control window to connect it, needs the camera plugged in and powered up.

You shouldn't have to do anything with the other boxes in the setup window the com port is for the SX adaptive optics so needs nothing in it.

Dave

[Spoon]

Once you select your camera model and click OK you should be able to click the connect button in the camera control window to connect it, needs the camera plugged in and powered up.

You shouldn't have to do anything with the other boxes in the setup window the com port is for the SX adaptive optics so needs nothing in it.

Dave

Right ok, will have a look in a minute as my laptop just crashed an now it's running an error diagnostic (many hours later......)

[Spoon]

Just tried again, same error message. When I plugged it in earlier it said drivers could not be found. Are these the same drivers I have installed?

[Davey-T]

So you should have downloaded zipped drivers and unzipped them to a new folder on C:/ then plugged in camera and the "found new hardware" thing should pop up and ask for the driver location and be pointed at the new folder and report success or failure.

Did you do this OK ?

Dave

[Spoon]

That didn't come up no, the only thing I can think of is that I've not downloaded the correct thing

[Spoon]

this is what comes up after trying to install the drivers

[Davey-T]

Just had a look at the SX site, driver downloads are a bit confusing, what operating system are you using ?

Dave

[Spoon]

Windows 7

[Davey-T]

So you should have downloaded the first choice ones. "Latest SX camera drivers" ?

Dave

[Spoon]

this one?

[Spoon]

downloaded it, followed the instructions, got the error message in my last post again. Im not getting this box  youre talking about saying "new hardware found"

[Davey-T]

When you first plug the camera in Windows should pop up the "Found new hardware " window.

Does it show up in device manager when you plug it in ?

Dave

[Spoon]

None of that, just shows as "unknown device" in DM

Cam

[Davey-T]

Definitely no driver installed, could try the next row down drivers but it's probably some Windows permissions Rubbish stopping it registering, presume your'e administrator ?

Never going to work in Maxim until you sort this bit and get device manager to recognise it.

Dave

Unistall the other drivers first in program uninstall. when you installed them did you get the install driver wizard thingy come up ?

[Spoon]

ive been at it for 5 hours now and im starting to get agitated to say the least! i dont need to use maxim, just need it to connect to the laptop so i can use it!

Cam

[Davey-T]

Not without driver, won't work with Windows.

In your download files click on the Starlight Express download  and click on the read me first file and read it, did this all happen ?

Dave

[Spoon]

Definitely no driver installed, could try the next row down drivers but it's probably some Windows permissions Rubbish stopping it registering, presume your'e administrator ?

Never going to work in Maxim until you sort this bit and get device manager to recognise it.

Dave

Unistall the other drivers first in program uninstall. when you installed them did you get the install driver wizard thingy come up ?

think ive got somewhere, maxim still not recognising it though.